TL
Terry L
1 reviews | Active since Jan 2019
04 Jan 2019, 11:42
MTN *****
***** on account . Multiple persons details under my account . No accountability from MTN at all . Call Centre supervisor (Kgomotso Mpshe) refused to take a call . Claiming it wasn’t his job . No response to date from MTN. Only escalation I can see now is to open a case of ***** against MTN .
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Replies (2)
MTN South Africa's replyOfficial
08 Jan 2019, 07:17Good day Terry
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply08 Jan 2019, 07:17
Official
Good day Terry
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
TL
Terry L's updateReviewer Update
08 Jan 2019, 07:38Contact on ***
This matter needs to be taken seriously . Please get legal to contact today as it is going to be escalated by the end of today . Will have to open a case of ***** at SAPS.
Urgent!!
TL
Terry L's update08 Jan 2019, 07:38
Reviewer Update
Contact on ***
This matter needs to be taken seriously . Please get legal to contact today as it is going to be escalated by the end of today . Will have to open a case of ***** at SAPS.
Urgent!!