MTN *****

In 2015 I received a bill in excess of R10000.00. I paid the bill and asked for all self help options to be cancelled. After investigation it was found that data was loaded. I was forced to pay the bill. I then had all the Self Help Services cancelled on the account. The very next month the exact same thing happened. MTN then claimed that it was a computer fault and the account was rectified and the money not deducted. I then upgraded in 2017. In November 2018 I received a bill for R11 660.70 I immediately went to the MTN Clearwater Mall and enquired about this. I was issued with Reference Number 1- ********** 4886 they informed me that the money was somehow backdated from 2015 and as this is a new contract the matter would be investigated and resolved. December 2018 all of a sudden I received sms after sms that many reoccurring data bundles had been loaded. I went to MTN Clearwater mall and they informed me that they do not know who or how this has happened as all my self help features have been disabled. They gave me Reference number ********** 71 and promised that the matter would be resolved. The morning of 1 January 2019 they deducted R10 888 via the debit order.

Unfortunately trying to resolve this matter ahs been impossible. The help line people are arrogant and does not allow you to tell them what is wrong.

I am going to open a ***** case at the SAPS and then try to get the ****** money back.