MTN *****

Words cannot even describe how disgusted i am with MTN. So someone opened 2 contracts with MTN in my name which even to this day i fail to understand how someone could have app**** for 2 contracts with MTN in 2 different stores without my original ID, bank statement, proof of address and payslip. I reported this matter in April and i've been doing a thousand follow ups on this case and i have heard absolutely nothing from MTN and my case is still not resolved. I called transunion yesterday to check if i have a clear record and they confirmed that im still listed and that i have to lodge a dispute so that they can have my name cleared. This is just so ridiculous!!! it is messing up my credit record and i want it to be cleared as in yesterday!!! I refuse to be doing all of that work because of MTN's negligence. MTN is a mess!!!???