MTN *****
I tookout a contract with MTN for 24 months, when the agent phoned me to renew my contract, I told her to cancel the contract as I now longer need it. I assumed that my MTN contract was cancelled. I never really check every transaction that goes through on my account. This month I decided to have a look, I then realized that she never cancelled the contract and just renewed it after I told her twice I do not want to renew the contract. Now I am paying for a contract that no longer have the phone or the sim card. It is ***** and I am extremely angry. Please don't get a contract from MTN as if you wish to cancel it they will still renew it.
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Replies (5)'s updateReviewer Update
29 Aug 2018, 10:49Oh and when you phone to find out why the contract was not cancelled, the consultants tells you it is your fault that the contract is still running. They stole my money and then blame me for it and that I still have to pay for September. Absolutely disgusting and **********
's update29 Aug 2018, 10:49
Reviewer Update
Oh and when you phone to find out why the contract was not cancelled, the consultants tells you it is your fault that the contract is still running. They stole my money and then blame me for it and that I still have to pay for September. Absolutely disgusting and **********
MTN South Africa's replyOfficial
29 Aug 2018, 12:04Good day Chandre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your line should be migrated on prepaid now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Aug 2018, 12:04
Official
Good day Chandre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your line should be migrated on prepaid now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
29 Aug 2018, 12:04Good day Chandre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your line should be migrated on prepaid now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Aug 2018, 12:04
Official
Good day Chandre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your line should be migrated on prepaid now.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
29 Aug 2018, 12:24Thank you for your reply, but I don't think you understood my complaint that well. I don't want migrate to prepaid, I wanted to cancel this contract a year ago but the consultant did not cancel it or advised me to phone you customer service line and request to cancel. Just adding your customer service consultants are extremely rude and said it is my fault that the contract was not cancelled and that the consultant who phoned me back then did not know what they were doing, and please explain to me how that is my problem that your staff is not trained properly. And to blame a customer for error on your side, is absolutely nonsense. Then you come back to me and say sorry for inconvenience we going to migrate your contract to prepaid. I don't want anything to with you so can cancel the contract and not migrate anything. You should have rather said sorry that we took your money for the past year but we will switch you over to prepaid. I will not recommend anyone to your network because first of all you don't treat customers fairly and that you just renew contracts without the contract holder's permission. Please make the time to read the TFC on the FSB's website.
's update29 Aug 2018, 12:24
Reviewer Update
Thank you for your reply, but I don't think you understood my complaint that well. I don't want migrate to prepaid, I wanted to cancel this contract a year ago but the consultant did not cancel it or advised me to phone you customer service line and request to cancel. Just adding your customer service consultants are extremely rude and said it is my fault that the contract was not cancelled and that the consultant who phoned me back then did not know what they were doing, and please explain to me how that is my problem that your staff is not trained properly. And to blame a customer for error on your side, is absolutely nonsense. Then you come back to me and say sorry for inconvenience we going to migrate your contract to prepaid. I don't want anything to with you so can cancel the contract and not migrate anything. You should have rather said sorry that we took your money for the past year but we will switch you over to prepaid. I will not recommend anyone to your network because first of all you don't treat customers fairly and that you just renew contracts without the contract holder's permission. Please make the time to read the TFC on the FSB's website.
's updateReviewer Update
29 Aug 2018, 12:43The TCF if you even know what it is
's update29 Aug 2018, 12:43
Reviewer Update
The TCF if you even know what it is