SN
Sithelo N
1 reviews | Active since Aug 2018
28 Aug 2018, 14:19
MTN *****
MTN not doing anything about ********** activities on my account after a month of reporting. After reporting to MTN on 28th July, I was told that within 7 day I will get a response. Nothing happened. instead I was debited again for ********** activities on my account. I called them again and informed them to resolve the issue. To me the issue was simple someone open and took 5 contract phones within a month. How someone can do that points to an inside job. What i dont understand is when MTN wants their money, they are quick to respond but when a customer has a complaint, nothing is being done.
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Replies (3)
MTN South Africa's replyOfficial
28 Aug 2018, 14:46Dear Sithelo,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
The matter has been escalated to the ***** supervisory team for urgent attention. Please bear with us during the investigation process.
Feedback will be provided shortly.
Thank you again for your patience and understanding.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2018, 14:46
Official
Dear Sithelo,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
The matter has been escalated to the ***** supervisory team for urgent attention. Please bear with us during the investigation process.
Feedback will be provided shortly.
Thank you again for your patience and understanding.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
SN
Sithelo N's updateReviewer Update
05 Sept 2018, 16:15Another week has passed and another debit went last month. When will MTN rectify this situation.
Last time I called, the case was still open but somehow this is affecting my credit score and nothing is being done with my MTN account.
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Sithelo N's update05 Sept 2018, 16:15
Reviewer Update
Another week has passed and another debit went last month. When will MTN rectify this situation.
Last time I called, the case was still open but somehow this is affecting my credit score and nothing is being done with my MTN account.
SN
Sithelo N's updateReviewer Update
20 Nov 2018, 10:44MTN still has upgraded my account without my knowledge. First it was ********** activities on my account which seems to be resolved then after resolving, they didnt communicate that. Now when I check mycontract.mtn.co.za I owe them and my expired contract has been renewed. How is it MTN allows all this ***** without putting measures to stop it. Someone at MTN is messing with my account and nothing s done. No verification or a protective measure since my account was *****lently used.
SN
Sithelo N's update20 Nov 2018, 10:44
Reviewer Update
MTN still has upgraded my account without my knowledge. First it was ********** activities on my account which seems to be resolved then after resolving, they didnt communicate that. Now when I check mycontract.mtn.co.za I owe them and my expired contract has been renewed. How is it MTN allows all this ***** without putting measures to stop it. Someone at MTN is messing with my account and nothing s done. No verification or a protective measure since my account was *****lently used.