TM
Tys M
1 reviews | Active since Aug 2018
03 Aug 2018, 08:55
MTN *****
In July 2017 I extended a cell phone contract with MTN Galleria. In November 2017 I discovered that a ********** contract was added to this account. I have visited MTN Galleria, Pavilion, phoned 20 times, sent 20 emails, jumped through every hoop MTN presented but nothing has happened. I am still paying in excess of R 700 / month for this ********** contract.
I have done an affidavit and sent this with all my details to MTN ***** department numerous times and no action.
Please help.
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Replies (2)
MTN South Africa's replyOfficial
03 Aug 2018, 11:18Good day Tys,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you can contact MTN ***** directly on ***. They would require an Affidavid and copy of your ID. Since you already have these, they will be able to assist you telephonically.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Aug 2018, 11:18
Official
Good day Tys,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you can contact MTN ***** directly on ***. They would require an Affidavid and copy of your ID. Since you already have these, they will be able to assist you telephonically.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TM
Tys M's updateReviewer Update
06 Aug 2018, 09:09 ********** number seems to be engaged permanently. So the outcome stays the same - no useful response or answers or progress.
TM
Tys M's update06 Aug 2018, 09:09
Reviewer Update
********** number seems to be engaged permanently. So the outcome stays the same - no useful response or answers or progress.