MTN *****
Since February MTN has been charging me R300 for a data contract which I do not own. I reported this to their ***** department two months ago. When I phone them to check the status of my complaint, they tell me that they are escalating my case and that I should call back in 7 days...... I have been doing this for the past 8 weeks!!!
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MTN South Africa's replyOfficial
20 Jul 2018, 07:37Good day Annet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our ***** department directly bt dialing ***. Please ensure that you have your affidavid and ID on hand. This is where ***** complaints get escalated to.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jul 2018, 07:37
Official
Good day Annet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our ***** department directly bt dialing ***. Please ensure that you have your affidavid and ID on hand. This is where ***** complaints get escalated to.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,