WB
Willem B
1 reviews | Active since Apr 2011
11 Apr 2018, 23:04
MTN *****
I have reported a case of *****, I suspect via identity ***** on 20 December 2017. On 21 December 2017 the case was reported to the SAPS and to date the case remains unresolved and now MTN is threatening me with legal action for not paying a monthly subscription that has been idle ever since the contract was **********ly concluded.
I have noted similar complaints on hellopeter.com and it seems to me that several MTN employees along with official/s at the Department of Home Affairs (among others) are involved in a nationwide **** to de***** South Africans and others.
I am hoping that this review and others will alert hellopeter.com, Carte Blanche, journalists, etc. to investigate the practices of MTN (and other SP's), ICASA and the Department of Home Affairs in order to establish why it is so seemingly easy to commit large scale ***** of this nature? Why are expats targeted? What action/s if any are taken by MTN and ICASA in order to curb seemingly rampant ***** by way of identify theft.
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MTN South Africa's replyOfficial
15 Apr 2018, 23:22Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please note that a follow up on the ticket logged on December to advise on the outcome of the assessment. Kindly note that an update will be sent ot advise status of account.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Apr 2018, 23:22
Official
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please note that a follow up on the ticket logged on December to advise on the outcome of the assessment. Kindly note that an update will be sent ot advise status of account.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
WB
Willem B's updateReviewer Update
03 May 2018, 17:22It has been 3 weeks since I logged this complaint and apart from MTN's generic response, no action has been taken in this regard with their lawyers still proceeding with legal action against me.
WB
Willem B's update03 May 2018, 17:22
Reviewer Update
It has been 3 weeks since I logged this complaint and apart from MTN's generic response, no action has been taken in this regard with their lawyers still proceeding with legal action against me.