JS
JAVAN S

1 reviews | Active since Mar 2018

29 Mar 2018, 07:32

MTN *****

Mtn's legal department and the company as w whole is terrible. I have been waiting almost two weeks for response on ***** case. My ID number was used to open an account, and i now live in JHB, which i dont. No feedback, no calls , the only thing that i have received from they are emails from a third party legal department demanding money. tried to get through to the legal deparment at MTN but i cant talk to a human being. These auto-responses that i have recived from MTN just say that it will take 3 days to get back to me but nothing so far. My credit rating is **** now and I cant get anyone to help me. I became a student again, so I was looking for some financial help but due to this im *****ed. trying to talk to mtn and get the sorted isnt helping.

I need a number i can call or something. some advise please

0
Replies (2)
MTN South Africa
MTN South Africa's reply29 Mar 2018, 10:19
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The request was sent to the ***** department on the 13-3-2018. ***** investigation can take 10 working days to be resolved.

We are waiting for feedback.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

JS
JAVAN S's update03 Apr 2018, 06:50
Reviewer Update
Hi It has been over 10 working days that includes the holidays. you guys are messing me around there is no one that will pick up the phone and . im a student and i cant afford this on my name. My name is ruined. Mtn says its the best network but your service is bad. I need to get things on credit like a laptop but NOBODY will give me credit, Please sort this out javan