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sanele N
1 reviews | Active since Jun 2015
20 Mar 2018, 03:15
MTN *****
In mid December last year I upgraded my contract i.e downgraded my package to a my top up then later in december i got a surprise bill my line suspended on the 29th of December. I called customer service and i was told this would be rectified the system incorrectly billed me a subscription on R6 150.82 instead of R601.42. This was never rectified instead mtn carried this bill forward and debited my account R7 011.93 on the 25th of feb. I was way and i just saw this mtn debit on my account. Nobody has contacted me from mtn, if i did not see this debit, they would have kept quiet.
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MTN South Africa's replyOfficial
20 Mar 2018, 09:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to investigate the early termination fee charges on the January and March invoice. We have requested to investigate the system billing and to pass credits where due.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Mar 2018, 09:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to investigate the early termination fee charges on the January and March invoice. We have requested to investigate the system billing and to pass credits where due.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
sN
sanele N's updateReviewer Update
20 Mar 2018, 09:41Thank you, whats the turn around tme to resolve this. The funds taken are 10 times more than what was suppose to be billed, please treat as urgent.
sN
sanele N's update20 Mar 2018, 09:41
Reviewer Update
Thank you, whats the turn around tme to resolve this. The funds taken are 10 times more than what was suppose to be billed, please treat as urgent.