PS
Peter S
1 reviews | Active since Jan 2014
31 Jan 2018, 10:28
MTN *****
in October i did a simswap via MTN store the simcard took 3 months to be active , On 19 December i get a call from Eileen Van Wyk stating that i owe 19000 - 45000 on a R105 p/m contract , I proceed to ask how is this possible since i was told below
*My line is a closed line therefore i cant go over R105pm *The charges as per Eileen were from 22 November to 2 December but my sim card was not active during this time
I have been sending countless email to Eileen Van Wyk, Senzo Mthethwa , Tlalane Moletsane and no feedback whatsover is given to me even to a call or reply to my mail to say they are looking at this matter case was logged around 19 December 2017 and up until today it is still not resolved
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MTN South Africa's replyOfficial
01 Feb 2018, 09:06Good day Peter,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is just confirmation that as per our discussion this matter is receiving attention. The gentleman that assisted you has sent you a reference number yesterday to follow-up on your issue with a 72 hour turnaround time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply01 Feb 2018, 09:06
Official
Good day Peter,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is just confirmation that as per our discussion this matter is receiving attention. The gentleman that assisted you has sent you a reference number yesterday to follow-up on your issue with a 72 hour turnaround time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,