LM
LONDIWE M
1 reviews | Active since Jan 2018
10 Jan 2018, 19:35
MTN *****
I have no account with MTN in my life. On the 26th September 2017, I received a debit order of R3 190.11 from MTN. I called MTN instantly, I was told to visit any MTN branch and bring along affidavit stating someone opened a ********** account and a certified Copy of ID.
On the 17th November 2017,I received an SMS from MTN stating my Reference number for a ***** case is ********** 19373. Anytime I call MTN ***** centre to do a follow up, they are so unprofessional and no one seems to attend to my query, they will tell me to stay on the line after some minutes end the call.
This has affected my credit score badly. I really don’t know what to do anymore because this was all due to MTN’s negligence, I don’t understand why must I suffer??
Regards Londiwe
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Jan 2018, 21:24Dear Valued Customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have evaluated your account however we couldn't locate the above ref number for *****,please email me directly the certified copy of your Id and affidavit specifying that you did not open up a contract with MTN to *** will then log an urgent query to ***** for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jan 2018, 21:24
Official
Dear Valued Customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have evaluated your account however we couldn't locate the above ref number for *****,please email me directly the certified copy of your Id and affidavit specifying that you did not open up a contract with MTN to *** will then log an urgent query to ***** for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
LM
LONDIWE M's updateReviewer Update
15 Jan 2018, 07:24Hi Mike,
I have emailed certified ID copy, Affidavit and screenshot of the SMS that I received from MTN confirming my Reference for ***** account.
I hope it will be resolved this time.
Regards Londiwe
LM
LONDIWE M's update15 Jan 2018, 07:24
Reviewer Update
Hi Mike,
I have emailed certified ID copy, Affidavit and screenshot of the SMS that I received from MTN confirming my Reference for ***** account.
I hope it will be resolved this time.
Regards Londiwe