MTN *****

For the second time within a few months my wife has fallen victim to ********** activity under the MTN umbrella.

In case you don't know, there is a possibility of being sent a message or you accidentally agreeing to a service which incurs a daily cost, bearing in mind that you are not aware of this and is not necessarily visible to the normal user that does not use the *141*5# function. In our case it was R 15-00 per day. Perhaps you may place blame on the stupidity of the person who pushed the button, but then any attempt to cancel or delete it cannot be done on the system provided by MTN, you have to phone in and cancel. In our case there were three items running but the *141*5# option showed nothing

MTN is fully aware of this, I can only assume that it is a very profitable part of their business. I sent an email to the ***** department of MTN a few months ago with absolute disregard to my plight and no response.

I would love for MTN to state: * how much money they make from this side of the business * have they ever sent out any communication of users to check if they have anything on their account * how they allow this practice to continue with the full knowledge that practice is "wrong"

MTN show some form of responsibility and take action

In some defence of MTN, I managed to contact the help desk on 173 at 08:00 on 31 December 2017