MTN *****
<p>I'm super irate of the service that I'm getting from MTN. An upgrade was done and approved without my consent. I've sent relevant information so that it can be escalated to the ***** department. This was from the 15th of Feb 2017. Was told that I'll get feedback in the next 7 to 10 days I think. It's now March and there's no feedback. When I call in I get transferred from one piller to post. The least you can do for me is to stop reloading the package. I don't need the 100 minutes, 200 sms's and 340 data or whatever the package is. Funny enough you were able to see that the upgrade was done in Alberton so what more do you need. I'm certainly not gonna pay for this. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,