TT
Themba T
1 reviews | Active since Aug 2017
29 Aug 2017, 11:29
MTN *****
two of my contract accounts were **********ly upgraded and my bank account was debited with the new instalment. I opened a case of ***** and the contracts were cancelled. it has been almost three months and the funds have not been reversed. and I'm not told why this is the case. I have called MTN 4-5 times and haven't received sensible explanation as to why this is taking so long. I can never get through to the ***** department because calls are never answered. this is frustrating and I would like to get this resolved as soon as possible.
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Replies (2)
MTN South Africa's replyOfficial
31 Aug 2017, 22:43Thank you for your post.
We apologize for any inconvenience incurred.
The ***** department has completed the investigation. The journal has not as yet been passed to the account. We have escalated the complaint now to the ***** supervisor to speed up the journal.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply31 Aug 2017, 22:43
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The ***** department has completed the investigation. The journal has not as yet been passed to the account. We have escalated the complaint now to the ***** supervisor to speed up the journal.
Kind Regards,
Alice van der Merwe
Best regards,
TT
Themba T's updateReviewer Update
06 Sept 2017, 13:52Thank you Alice,
I really do appreciate your assistance on this.
Kind Regards
Themba
TT
Themba T's update06 Sept 2017, 13:52
Reviewer Update
Thank you Alice,
I really do appreciate your assistance on this.
Kind Regards
Themba