MTN *****

Once again, MTN has failed! WTH, you've deducted double my invoice, without communication. I spoke to Nulundi, who could only apologize, where is the compassion for your customers. I've been with MTN since 2008! I did not budget for this. Apparently, the accounts have been moved to the new system! How is it more advanced for your consumer! We are going through trying times ATM! This is BS! This was not communicated - I've spoken to Promise - a supervisor from MTN, who said this will be escalated and a refund would be done, IF A REFUND IS DUE! Of cos a refund is due, you guys double debited my account without my permission! THIS IS *****! Please resolve and contact me asap to confirm when the refund will take place!