CK
Carina K

1 reviews | Active since Mar 2012

17 Jan 2017, 11:42

MTN *****

<p>I wanted to add a contract to Cell C when we discovered I "owe" MTN R78 000! I did a credit check on myself and found the account number A ********** . I phoned MTN and they assured me this was fruad as only the ID no is mine not the home address and all the other contact numbers.</p> <p>MTN did not do anything. I phoned a dozen of numbers and nothing!</p> <p>I went to the Wierdaburg Police Station and opened a case. Still no joy.</p> <p>I need to warn people about MTN they are not helpful at all. Why do they not want to give me even the account? I need to see how you can spend this money all in one month!!!</p> <p> </p> <p>People should be careful, I do not know until today what the storey is. I need to clear my name but go to a dead end everytime.</p> <p>The case was reported on the 14th of Nov 2016. Case No 361/11/2016 Serg NTD Makhema</p> <p>Not even a phone call from him!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply02 Feb 2017, 09:42
Official

Good day

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please kindly note that we have sent through a request to our Legal department for them to clear your name on ITC .

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

CK
Carina K's update02 Feb 2017, 10:11
Reviewer Update

Good day

Thanks for the reponse, once again no contact details for the legal dept. Can I also request the account to see who did this to me?

PLEASE send me the legal dept details.

Thanks

Carina Kleyn