MTN *****

I'm very disappointed with MTN. I was notified that an account was opened up on my name without my consent and with my ID number and my banking details. I've reported the incident with MTN at their branch (ref: ***) and I've opened a ******** case at the police as I never opened an account with MTN. Today, almost two months after I've first reported this ***** I went to the branch in Potchefstroom to follow up if the account was closed, only to discover that the account was never closed and they tell me that they do not have the reference for the ***** reported. They give me the following number and email address to report it again: *** and ***, firstly I try the number and it keeps on cutting me off before I even get a chance to speak to a consultant. Secondly I try the e-mail address and receive an automated e-mail back stating the group customercare only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list. I need this to be urgently cleared from my name as it could affect my credit rating and it is not even my account.