1 reviews | Active since Nov 2016
<p>On the 2nd of August my computer were ****** out of my car. In the bag were a data stick from MTN. I went to the MTN Queenscorner branch to do sim swop. I got a new card but could not use it because i had no computer. After 3 weeks when i want to use it i could not log in. i went back to the mtn shop only to find someone reactivated my sim and used over R6000 of services. Mtn admitted to the ***** and would pay the money back after 30 days. I cant tell you the frustration, anger, disbelieve and lost i had to endure because of *********** people. Till today not one person called or emailed me. I had to drive to the brance to send an email. I phoned the call centre, they send emails and still nothing. It is like the FBI undercover agents you try to reach. It cost my time, travelling and telephone costs. Im still hoping to find someone alive at MTN that would treat me as a client. It seems that all went into hiding.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
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