MTN *****

I called MTN in November and requested banking details to pay my contract via EFT as i closed my bank account, the agents gave me the details and i made payment on the 30th of November, and i called in again on the 2nd of December to check if the funds were received and the agent confirmed the funds were received and that my contract account is not in arrears. To day i get a statement from MTN saying i have to R11.39 for returned debit order, i call the cal centre and some chick called Poneka (***) tells me i have to pay the R11.39 RD charge even though i did make payment via EFT and the money was received, MTN still sent a debit order so i should pay. I mean i understand they were fined billions by the Nigerian government but they must be nuts if they want to use me to collect as much money **********ly as possible so they can make their payment in Nigeria. I don't care how small the amount may be, I WILL NOT PAY IT, they must try someone else. first thing they increased my monthly payment after 1 month of my contract and didn't even bother to notify me and I let it go, now this, this is *******, I will never sign a contract with MTN again, lessons learned.