1 reviews | Active since Oct 2016
MTN *****
<p>We have had an MTN data package since 2012. The package is uncapped. We have been out of the country much of this time but still paying every month for the contract. Now that we are back and i'm trying to use this wifi to work I have discovered that we are being choked - my upload speed is literally 0.15mb/s. I've tried calling a number of times but they just cut me off when "transferring" me to somebody who can help. I've sent complaints on their website, their Facebook site and in store and nobody has even attempted to contact me back to resolve this problem. Now I am forced to cancel this contract to get one that I can actually work with but MTN get away with *****ing my money every month for years and not giving me what I've paid for.</p>
Good afternoon Suanne
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
Good afternoon Suanne
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
Hi Lungi,
I see my previous post did not go through to you. My account number is A***.
Hi Lungi,
I see my previous post did not go through to you. My account number is A***.
Hi Lungi,
Any feedback?
Thanks.
Suanne
Hi Lungi,
Any feedback?
Thanks.
Suanne
