MTN *****

10 Days after being de*****ed of R19000, I am still awaiting any contact from MTN. All I have received is this very poorly worded automated response, requesting my signature? Suspicious? None of the Customer Service Ambassadors or In-store managemnet can confirm this request to be legitimate. "Good day Sir/Madam Compliments of the season to you and your family. Hope this mail finds you well We sincerely apologize for the delayed response and inconveniencing you Kindly note that the below is required for us to conduct a ***** investigation. • Certified copy of ID/passport not older than 3 months and • A summary of what has transpired which includes your physical address and a signature. We trust that you find the above in order and we look forward to being of service to you We trust that you find the above in order Kind regards