1 reviews | Active since Sept 2016
MTN *****
<p>MY EMAIL IS SEND TO MTN LEGAL DEPARTMENT.. I FORWARD YOU EVERYTHING I REALLY NEED SOME ANSWERS PLEASE ASAP I WANT TO PAY BUT I WANT CREDIT FOR THE BILLING ON THIS ACCOUNT I DID WANT ANY BILLING AND HAVE THE PROVED THIS ON ATTACH SOORY EVERTHING IS IN AFRIKAANS, HOPE IT NOT A PROBLEM PLEASE I NEED SOME HELP BECAUSE I CAN'T PAY FOR THE NEGLIGENCE OF THE PEOPLE AT MEYERTON MTN BRANCH, THE LADY ALSO ***** MY SIGNATURE I NEED TO ASKED HER TO SEND ME A BLANK PAGE TO SIGN MY SIGNATURE, IF YOU GO BACK TO THE APPLICATION SHE SEND THE FIRST ITS HER SIGNATURE AND I ATTACHED THE PROVE AS WELL, AND I ATTACHED WHATP CONVERSATIONS AFTHER THIS PROBLEM WHERE SHE ADMITTED I ASKED FOR NO BILLING AND THAT SHE MARKED IT AS CLOSED BILLING , I NEED SOME ANSWERS AND I NEED TO BE CREDITED ITS UNACCEPTABLE I CAN OPEN A CASE OF *****!!! AND AFTER THIS LETTER AND ALOT OF EMAIL NOT HAPPEND AND THEY SAY I NEED TO PAY FIRST THEY SEND ME AN EMAIL THE ACCOUTN IS CLOSED FOR AN ********** ACCOUNT 2 DAYS LATER SORRY THE EMAIL WAS SEN DBY MISTAKE YOU NEED TO PAY IN 3 MONTHD 1 MONTH R 1 261.57 SECOND MONTH R1470.58 AND 3 MONTH R 1470.58 SO I NEED TO PAY FOR ALL THEIR MISTAKES ITS UNACCEPTABLE</p>
Good day Heidi Kotze,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Heidi Kotze,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
I'll appreciate it alot thank you but Legal department didnt help me just telling me to pay in 3 months and then still they hand me over to dept collection and what about the signature something needs to be done in this matter seriously i send all my proves through to legal department as well and twice or more and the they said" Bottom line is a account has to be settled" what a client service and still I need to pay for Mnt Meyerton negligence .......iI'll be happy if you can help me with this matter and really good answers ...Thank You
I'll appreciate it alot thank you but Legal department didnt help me just telling me to pay in 3 months and then still they hand me over to dept collection and what about the signature something needs to be done in this matter seriously i send all my proves through to legal department as well and twice or more and the they said" Bottom line is a account has to be settled" what a client service and still I need to pay for Mnt Meyerton negligence .......iI'll be happy if you can help me with this matter and really good answers ...Thank You
And Meyertin Mtn tells me the Ladys gone and I can't do anything about this because she's not working there anymore why is it my problem
And Meyertin Mtn tells me the Ladys gone and I can't do anything about this because she's not working there anymore why is it my problem