1 reviews | Active since Aug 2016
MTN *****
<p>Somehow somewhere someone got hold of my details and have opened numerous ********** phone contracts on my name. Both at MTN and one of MTN's biggest competitors.</p> <p>When money was deducted from my account by MTN's "Competitor" the issue was resolved within a few days.</p> <p>Now MTN:</p> <p>An amount of R755.06 was deducted from my account in July, I immediately reversed the debit order at my bank and then contacted MTN. The consultant told me that there were 5 accounts in my name, in a suspended state and marked as **********, so they are aware that the accounts are ********** but still deduct money! I was told I need a police avadavat declaring that I did not apply for these accounts. This is absolute nonsense and I refused to go stand in a queue in a police station to declare something because a company as large as MTN does not have the proper controls in place to stop *****.</p> <p>Fast forward to 1 Aug 2016 and AGAIN MTN deducted an amount of R755.06 from my account. Your competitor actually agreed with me and accepted that the fault was on their side, I DID NOT NEED AN AVADAVAT!! </p>
Debit order reversed by my bank AGAIN, does this not show you I am the legal holder of this account?
Debit order reversed by my bank AGAIN, does this not show you I am the legal holder of this account?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified id copy and affidavit specifying that you did not apply for a contract and email to
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly send us the certified id copy and affidavit specifying that you did not apply for a contract and email to
mike
REQ: **********
Best regards,
Clearly you only sent me a standard automated reply without even reading my complaint. It is a principal thing, why do I need to go stand in a queue at a police station to declare something because a company your size do not have the proper controls in place to stop *****?????????
Clearly you only sent me a standard automated reply without even reading my complaint. It is a principal thing, why do I need to go stand in a queue at a police station to declare something because a company your size do not have the proper controls in place to stop *****?????????
Just when I thought your service could net get any worse, try to get hold of your ***** department via phone!!!!!!!! AGAIN, you deducted money this morning of a cellphone account that is disabled and listed as ***** by yourselves. HOW CAN ONE GET HOLD OF YOU????????????? Clearly you do not give a damn about what is said of your company on social media!
Just when I thought your service could net get any worse, try to get hold of your ***** department via phone!!!!!!!! AGAIN, you deducted money this morning of a cellphone account that is disabled and listed as ***** by yourselves. HOW CAN ONE GET HOLD OF YOU????????????? Clearly you do not give a damn about what is said of your company on social media!