DM
Daniel M
1 reviews | Active since Jul 2015
21 Dec 2015, 09:02
MTN *****
I am at a loss for words with regards to the manner in which MTN is treating its customers! I was slapped with an exorbitant bill of R4120 in November 2015. R3100 of which was attributed to the dreaded \packet switch data calls". I put it to them to give me a usage spreadsheet and to my astonishment there are instances where I allegedly abused 200MB in a 3 seconds! I have been engaging with them disputing their billing but they have never come back to me with a response so I decided to decommission the sim card in November 2015 after the crazy bill but to my utter shock and surprise"
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Replies (1)MTN South Africa's replyOfficial
02 May 2023, 21:58Hello mangaeza,
We are truly sorry for any inconvenience caused and for the details with the matter being resolved.
We've perused your account and we see that your billing has been verified twice already by our validations team and the billing was found to be correct.
\Good day Mr Rakabane Daniel Montle
We are truly sorry for any inconvenience caused and for the details with the matter being resolved.
We've perused your account and we see that your billing has been verified twice already by our validations team and the billing was found to be correct.
\Good day Mr Rakabane Daniel Montle
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello mangaeza,
We are truly sorry for any inconvenience caused and for the details with the matter being resolved.
We've perused your account and we see that your billing has been verified twice already by our validations team and the billing was found to be correct.
\Good day Mr Rakabane Daniel Montle
We are truly sorry for any inconvenience caused and for the details with the matter being resolved.
We've perused your account and we see that your billing has been verified twice already by our validations team and the billing was found to be correct.
\Good day Mr Rakabane Daniel Montle
Best regards,
