MTN *****

My MTN account was **********ly upgraded (Two iPhone 13 cellphones were taken) on the 20th of April 2022, I only became aware of this in May 2022 after my lines were suspended. I contacted MTN customer service and they told me they are going to investigate I must wait for 30 days. I did not receive a call but a mere sms that I must not share my OTP with anyone so MTN will not be responsible if I share my OTP. I made another contact to explain my situation only then my query was sent to ***** department they told me it will take three to four to investigate and I will receive feedback. Boom today receive an email that I must pay R2800 within 10 days. This breaks my heart because I'm on the second week of the investigation and did not receive a report how ***** happened on my account. I must say I'm very disappointed with a big company like MTN and their so called MTN champions. I have been a loyal customer but today there was crime on my account they don't care all they about is money sies maaann. Now my lines are suspended I have to pay for something I did not do. Never.