MTN franchises not up to international standards

At the end of August 2019 I was called by one of mtns affiliates telling me that my internet contract with MTN was being discontinued, the affiliate was a compa y in Durban called rewardco, the lady I spoke with a Charmaine Pillay went through the whole deal which they were offering me convert my uncapped broadband package to, she told me that according to their records I was using under 20 gig a month and so offered me a package that had 20 gig day and 20 gig night costi g R299 a month, I repeatedly asked her was that correct info as that seemed a very little as there were persons using the wifi, long story short after numerous delays firstly with their courier service delivery of the new router and Sim card, I utilized the data line as per normal only to find that after 11 days the data for the wifi was finished, I then proceeded to contact rewardco as to why this has happened as I was assured that the Data would be sufficient for my needs, after this first communication where I did not make note of any reference no. I canceled the contract on this premise that the lady did deal truthfully with me, I was instructed to return the new router and Sim to MTN which I did and got a works order no IRM***-1and ref no 34003 this was on the 3rd October 2019.in November I noticed that I was still being charged for the data line, I contacted rewardco in connection with this and was told that there had been a breakdown of communication between them and MTN was apologized to and given a ref no ***,on the 19 December 2019 I once again got hold of rewardco as I had noticed that I was still being billed for the data line and ocne again was told the same story of communication between MTN and themselves having broken down in regards to my situation, I was then handed over to a Mia Kahn who is a floor manager to handle my case who promised me high water low water that she would rectify the situation speedily refno ***,on the 23rd December 2019 I again followed up as nothing had been done further ref no ***, on the 7th January 2020 again in contact with rewardco, again promised emmidiate action and told that proof of action would be e mailed to me the following day, nothing came through, the 14th January 2020 I once again was on the line and by this time I was threatening legal suite, finally on the 11th of February 2020 after speaking to a lady at rewardco by the name of Umishka ref no *** I was done by all the lies and falsehoods given to me by this franchise of MTN whom I had also been contacting in between my contacts with rewardco till now have seen no action in resolving this cancelation and retraction of the data line charges, not to mention my other two communication line being blocked because I was late paying in an attempt get MTN to review my charges which in view is being levied **********ly, just because these two entities are big corporates they think that they can and will walk all over the man in the street, but I am sorry, this is not international quality service, it is not even third world service.