MTN FRANCHISE THE GLEN

I app**** for a cell phone contract with an mtn franchise at the glen over a week ago.

On the 31st of May the consultant told me that the application has been approved & she is waiting for the cell phone to be delivered from Woodmead as they did not have it instore.

today is the 4th of June & I am still waiting for a delivery from Woodmead to thw Glen.

On saturday, I called & spoke to another consultant who told me that the cell phone cannot be transferred from one store to another as it is month end.

I sent an email on sunday to the consultant who was assisting me with the application & the guy I spoke to on Saturday, both of them have not rep**** to my email.

I called mtn again this morning & the consultant that processed my application said she would respond to my email after checking it, that was almost 3 hours ago, still no response.

I got my sister to call back on my behalf yo find out if there's any progress - Lucas, the same guy I spoke to on Saturday, told my sister that he has over 120 emails to respinf to so he hasn't got to my email yet! And the cell phone is not there yet & there is no time frame that he can give me as to when the cell phone will get there. According to Lucas, the cell phone is not collected from anywhere around Joburg & he cannot say where it's being collected from as it is an internal matter!!!

This is hands down the worst service I've experienced in a very long time!!!!

What a waste of my valuable time!