Mtn Franchise stores not be trusted.

Good day Team Mtn

On the 24th January 2023 i went instore to upgrade my contract.(Mtn Baywest)

I asked for the ipad air 5th gen 64gb Wifi/Cellular.

The consultant and the manager noted that they had available and instore.

I then proceeded with the upgrade.

The two options available 36 and 24 months I opted for the 24 months for R809 per month

7 days later On the morning of the 31st January 2023 while submitting all the info of the device for insurance purposes.

It came to my attention that the device supp**** by the Mtn Baywest store was the older model that has been

Discontinued in March 2022 and was not the one requested.

I approached the store manager and asked her to replace my unit for the one I requested on the 24th January and she said she would get back to me.

I went back to the store the same day and was called by the Owner Yasmine Mamogee and was told by her that they cannot replace my device

Since they are a franchise store and its a huge amount to credit or cancel/replace.

She also mentioned that I should go the legal route as she cant replace my unit with the correct one although it was no mistake on my part.

This is the First time Dealing with This store in the almost 18 years with Mtn and sadly the service I received was sub par to say the least.

The Store owner then offered me two laptop bags and a wireless mouse as compensation for their mistake which I refused.

She then offered to sell my unit and then I should pay the difference after my one was sold for the correct one.

At the moment im sitting with a 2 year contract for a unit I never requested (ipad air 4th Gen) and paying the full price for the Ipad air 5th Gen.

I would never have chosen the ipad 4th Gen on my own since it has been Released 3 years ago discontinued in March 2022

The above ipad does not suit the intended purpose for me since their are major internal upgrades on the newer 5th gen thats advertised and was requested.

Retentions department also tried calling the store ref number-3037 17 134

The above statement I swear to be true and accurate and sincerely hope you can rectify this in a amicable manner.

I hereby request that the incorrect unit be replaced with the correct one.

Kind regards.

Ms

Please see attached proof

*conversation with store owner

*Mobile device insurance waiver(mtn)stating its the ipad air 5th Gen 64gb written out by the sales Consultant( Guy Tait)

*Mtn Yellow Trader stating the ipad air 5th gen 64gb in the Month of January.

*image of the back of the box is the unit I received Ipad air 4th gen