AS
Angelique S

1 reviews | Active since Mar 2015

05 Mar 2015, 20:07

MTN Franchise in The Glen Shopping Centre

Part 1<br> <br> Good Evening,<br> <br> Your sales consultant Tshivhidzo seemed very friendly and helpful when he contacted me on Tuesday 03.03.2015 to inform me that my contract is due for an upgrade. He then asked me which phone I am interested in and I told him the Sony Xperia Z3. Tshivhidzo informed me that they do not have stock, but he did order and it will be in on Wednesday 04.03.2015 assuring me that all will go well as long as I place the sale with him due to them working on commission.<br> <br> Numerous phone calls have been made that day and numerous excuses have been given. I then went to The Glen and went to the other MTN and unfortunately they were closed due to stock take. I then went to the MTN Franchise to go speak to Tshivhidzo about when the stock will be arriving.<br> <br> To be Continued...

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Mar 2015, 11:37
Official
Hello AngeliqueS1993,

We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.

We have now perused your account and we see that your upgrade was approved with a Sony Xperia Z3 through our service centre in Soweto.

We've taken into consideration of having to wait for the Sony Xperia Z3 and we've credited your account for the upgrade fee of R104.99 including VAT. This credit will be allocated towards your next invoice that will be generated today (13th of March 2015).

We are truly sorry for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***