1 reviews | Active since Mar 2015
MTN Franchise in The Glen Shopping Centre
Part 3<br> <br> After the message was sent I realized that he has got ALL my personal information especially ALL my banking information AND my signature on an empty contract.<br> <br> First of all, I am aware that I should not have left there without the empty contract, but I did request to take it home and complete it at home and then my boyfriend can bring it with when he collects the phone, but Tshivhidzo said that he will complete all the other information which I assumed he is just being friendly.<br> <br> This matter leaves me very worried that Tshivhidzo has all my information on hand with the empty contract. I have never had such a bad experience with MTN neither heard that such an agreement can be made and now apparently the stock won't be coming in and the information will just lay there whilst I collect my phone from a different store.<br> <br> This is very suspicious and I know you are aware of all the ***** that can take place.<br> <br> Therefor I am loading this complaint onto Hellopeter to ensure that nothing can happen.<br> <br> Best Regards<br> <br> Angelique
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***