MTN Fourways Mall Should CLOSE

My phone was ****** so I went to MTN Fourways Mall to get a SIM swap. I failed the security questions which asked various details about my former number (ie: When exactly I got the number etc.) I was told I needed an affidavit. I returned with the affidavit and then was told that I needed more information in the affidavit. After being sent back and forth and finally submitting documents, I was told to return home. My old number should come back into effect after a couple of hours. 48 hours later and nothing had happened I contacted MTN Customer "Care" and they told me the swap had failed because the affidavit wasn't "correct". MTN Fourways gave me false information and false instructions three or four times. I had to take three days off work to do all of this and I still don't have my number back. Not to mention that Ruben, a staff trainer tried to convince me to open a contract and that I wouldn't be able to "buy a house one day if I didn't have a credit history". It wouldn't have bothered me if their service was thorough. DISGUSTING excuse for a company.