1 reviews | Active since Sept 2016
MTN Fourways Mall - after a week, still no voice minutes
<p>I upgraded a phone at MTN 4ways Friday last week. I am STILL waiting for my voice minutes. I am on contract. </p> <p>What is wrong with MTN? This is the SECOND time this has happened to me during an upgrade.</p> <p>Mary, who works there, tried to assist me. Please speak to her and get it sorted. No one is answering the phone listed in the directory and the email I tried to send to Mark de Villiers is bouncing back. </p> <p>I am on holiday on the south coast with no ability to call anyone if something goes wrong. I am driving back to Jhb tomorrow. Sort this ASAP!</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the provisioning division for urgent attention ref REQ:7 2 0 2 2 3 1.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the provisioning division for urgent attention ref REQ:7 2 0 2 2 3 1.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
EIGHT DAYS NOW. STILL NO JOY! :-(
EIGHT DAYS NOW. STILL NO JOY! :-(
It's now 10 days without voice. Will SOMEONE please help.
It's now 10 days without voice. Will SOMEONE please help.
