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nataliebryden N

1 reviews | Active since Sept 2016

02 Sept 2016, 09:50

MTN Fourways Mall - after a week, still no voice minutes

<p>I upgraded a phone at MTN 4ways Friday last week. I am STILL waiting for my voice minutes. I am on contract. </p> <p>What is wrong with MTN? This is the SECOND time this has happened to me during an upgrade.</p> <p>Mary, who works there, tried to assist me. Please speak to her and get it sorted. No one is answering the phone listed in the directory and the email I tried to send to Mark de Villiers is bouncing back. </p> <p>I am on holiday on the south coast with no ability to call anyone if something goes wrong. I am driving back to Jhb tomorrow. Sort this ASAP!</p> <p> </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply02 Sept 2016, 15:32
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the provisioning division for urgent attention ref REQ:7 2 0 2 2 3 1.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

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nataliebryden N's update03 Sept 2016, 16:53
Reviewer Update

EIGHT DAYS NOW. STILL NO JOY! :-(

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nataliebryden N's update05 Sept 2016, 09:46
Reviewer Update

It's now 10 days without voice. Will SOMEONE please help.