1 reviews | Active since Aug 2016
MTN Fourways large store lacks customer care or consideration
I upgraded my phone at Fourways. What a business!! The Large store is useless. I actually called the store from within the store and heard the phone ring, but no-one answered it. there were at least 5 staff members in the store, I sat and waited for the safe to open for 2 hours. There was a queue behind me. They said they could not help the next in line while I waited as my profile was on the screen! I left after the two hours to start elsewhere. I asked that the number ending 566 be cancelled. I asked that they could check my data useage etc on my phone. I was told that's impossible (although the other MTNT store knew how to do it). The 566 was not cancelled. The new store said they cancelled the 566 no but didn't until the third visit. The new store activated the upgraded phone on the 566 number! I had to go back 3 times to sort things out.