MTN FORGOT TO MIGRATE MY NUMBER TO PREAPAID

On 29/06/2015 I sent through an email to customer services (as instructed by the mtn consultant from 808) to terminate my cellphone contract and migrate my number(which I had for the last 15 years) to Prepaid. they deactivated my sim on 07/09/2015 and its now a week and a half later -I have been calling the head office daily - getting excuses that the person logged the wrong call- turn around time was a max of 5 days - and now to top it off - they noted that some one had **********ly upgraded my contract without my knowledge today - I now have to go get an affidavit detailing the ***** and wait another 10 working days for the ***** to resolved and then wait for them to migrate my number again (another week /or 2 if im lucky)<br> they are not able to contact the prepaid side or escalate or raise the query with any superiors - all they can do is forward an email to say this is urgent to the prepaid department - customers cannot contact the department either and just have to call daily and wait on the line for over an hour at a time to repeat the scenario and get the same old responses - they need to put proper procedures in place and beef up their systems and turn around times. Appalled