DV
David V
1 reviews | Active since Mar 2009
29 Dec 2015, 11:32
MTN \forgets"to stop billing"""
Near the end of November I left MTN. Two days later I was billed for the old contract. Considering there is always the excuse of \the billing run was already underway"";yet ***** is *****"""
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 16:57Hello daveza,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract has been cancelled and converted to pre paid on the 25-11-2015. No invoice for December has been generated. Note the terms and conditions do state it is the client responsibility to give MTN 30 days notification to cancel the contract, if no request has been received the account will be moved over to month to month and you will receive the data and airtime.
You have called in on the 25 of November to convert the number to prepaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract has been cancelled and converted to pre paid on the 25-11-2015. No invoice for December has been generated. Note the terms and conditions do state it is the client responsibility to give MTN 30 days notification to cancel the contract, if no request has been received the account will be moved over to month to month and you will receive the data and airtime.
You have called in on the 25 of November to convert the number to prepaid.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Dec 2015, 16:57
Official
Hello daveza,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract has been cancelled and converted to pre paid on the 25-11-2015. No invoice for December has been generated. Note the terms and conditions do state it is the client responsibility to give MTN 30 days notification to cancel the contract, if no request has been received the account will be moved over to month to month and you will receive the data and airtime.
You have called in on the 25 of November to convert the number to prepaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract has been cancelled and converted to pre paid on the 25-11-2015. No invoice for December has been generated. Note the terms and conditions do state it is the client responsibility to give MTN 30 days notification to cancel the contract, if no request has been received the account will be moved over to month to month and you will receive the data and airtime.
You have called in on the 25 of November to convert the number to prepaid.
Kind Regards,
Alice van der Merwe
***
Best regards,