MTN forces the customer to do the work when their partner CCI messes up

So... After having to do all the legwork myself as MTN just kept closing my tickets saying the amount is correct... CCI has admitted that their consultant offered me and invalid deal.

It is pathetic that I, the customer, had to get involved between MTN and CCI to try get this sorted out and that a manager at MTN could not simply have picked up the phone and spoken to CCI and sorted this out.

I have been told that I will be getting a refund from CCI... But I would rather have my MTN contract cancelled because there IS no contract for the amount I'm being billed.

MTN does not have a signed agreement/contract between myself and them and the voice call is different from what I am being billed. This means MTN is in breach of contract.

Please cancel my contract immediately and come and fetch the handset. Failing that I will be forced to contact the ombudsman or ICASA etc.