MTN Forced Me Into a New Contract Number & Now Ignoring My Request to Swap

I’m extremely disappointed and frustrated with MTN’s handling of a simple contract upgrade request.

After a previous failed attempt, I carefully followed all instructions to upgrade a prepaid number to a contract. My order was approved, but instead of upgrading the existing number, MTN issued a new contract number, which I clearly did not want.

When I contacted MTN to fix this, I was told the only way to proceed with the number swap was to accept the new contract number first. I reluctantly agreed, just to move the process forward — even though this is exactly what I was trying to avoid. Aderlee Veerasamy is the consultant assisting me and who has made all the promises

I submitted all the requested details, including the new and old numbers, last Friday. Since then, there has been no feedback, no update, no confirmation — complete silence.

Meanwhile, I’m now being charged daily for a contract number I never wanted, and I’m deeply concerned that I will end up stuck with this number permanently. This entire experience has been stressful, poorly managed, and unacceptable.

I’m urgently requesting that MTN follow through and complete the swap as promised. This issue must be resolved.