TK
Tsakani K

1 reviews | Active since Sept 2018

21 Jun 2022, 17:28

Mtn Forced contract 😡😠😡😠

On the 23 May 2022 I was contacted by the sales person from mtn who was selling to me a home wife with the pocket wifi, I was interested as it sounded cheaper and it was sold as if it was not a contract but a month to month purchase, that is you pay for what you use and you can cancel at anytime. Furthermore I was told that I have a 30 days cooling period which is for me to check if I am happy with the product or not and I can cancel at anytime for free within that 30 days.

Upon receiving the contract I discover that it was a 24 months contract and you will be charged a certain fee when canceling. On the 24th May I send an email to MTN requesting them to cancel this contract as it does not meet my requirements and they agreed, but know I am receiving call SMS telling me about the delivery of the wifi. MTN please stop forcing the delivery of the wifi because I don't want it period and check your email and attend to them.

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