MV
Marius V
1 reviews | Active since Feb 2020
07 Feb 2020, 14:08
MTN FOR NOTHING
DEAR MTN
I so sincerely hope that you receive a cramp somewhere.
December 2019, i cancelled and payed my full contract, then my sim card was stopped, where i was told you should've asked them to please not to cancel the sim card. YES MTN as if that is common knowledge. Then 2 weeks after i cancelled that they also debited again from my account which a mtn consultant told me , kindly reverse that. Cool so i did, knowing my sim card still doesn't work. Because mtn is useless to fix it.
After a month i got my sim card and number sorted, i lost a few clients through that also. Anyway as soon my sim card started working again, they deducted double the amount as normally, booomm they deducted another contract premier fee and also the fee i reversed.
So here i am today in February, still sorting that stuff out. 3 months.
I think they should start to employee people with education.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
10 Feb 2020, 10:30Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for the early termination fee payment. The number was cancelled instead of the number converted to prepaid paid, the activation was done again but number not as yet converted to prepaid.
The request is now sent to the Retention department for assistance with the prepaid migration and the credit for the billing of R569.12 to clear the balance.
The debit order is cancelled.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for the early termination fee payment. The number was cancelled instead of the number converted to prepaid paid, the activation was done again but number not as yet converted to prepaid.
The request is now sent to the Retention department for assistance with the prepaid migration and the credit for the billing of R569.12 to clear the balance.
The debit order is cancelled.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply10 Feb 2020, 10:30
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for the early termination fee payment. The number was cancelled instead of the number converted to prepaid paid, the activation was done again but number not as yet converted to prepaid.
The request is now sent to the Retention department for assistance with the prepaid migration and the credit for the billing of R569.12 to clear the balance.
The debit order is cancelled.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for the early termination fee payment. The number was cancelled instead of the number converted to prepaid paid, the activation was done again but number not as yet converted to prepaid.
The request is now sent to the Retention department for assistance with the prepaid migration and the credit for the billing of R569.12 to clear the balance.
The debit order is cancelled.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
11 Feb 2020, 10:49Thank you for your patience.
Please take note your contract is now cancelled and number converted to prepaid.
The balance will be credited..
Note on prepaid function you have to make use of the number to make calls, if no call is made from the cell number in +- 90 days the system will pull the number back to the network and allocate the number to a different user.
For any assistance with prepaid you are welcome to contact the prepaid department 135 option 0 to speak to a prepaid agent.
Kind Regards,
Alice van der Merwe
MTN
Please take note your contract is now cancelled and number converted to prepaid.
The balance will be credited..
Note on prepaid function you have to make use of the number to make calls, if no call is made from the cell number in +- 90 days the system will pull the number back to the network and allocate the number to a different user.
For any assistance with prepaid you are welcome to contact the prepaid department 135 option 0 to speak to a prepaid agent.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply11 Feb 2020, 10:49
Official
Thank you for your patience.
Please take note your contract is now cancelled and number converted to prepaid.
The balance will be credited..
Note on prepaid function you have to make use of the number to make calls, if no call is made from the cell number in +- 90 days the system will pull the number back to the network and allocate the number to a different user.
For any assistance with prepaid you are welcome to contact the prepaid department 135 option 0 to speak to a prepaid agent.
Kind Regards,
Alice van der Merwe
MTN
Please take note your contract is now cancelled and number converted to prepaid.
The balance will be credited..
Note on prepaid function you have to make use of the number to make calls, if no call is made from the cell number in +- 90 days the system will pull the number back to the network and allocate the number to a different user.
For any assistance with prepaid you are welcome to contact the prepaid department 135 option 0 to speak to a prepaid agent.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MV
Marius V's updateReviewer Update
11 Feb 2020, 12:07Thank you very much, i do t underatand why i jad to write a nasty review to het this done. I do habe to say i am still waiting for the refund.
MV
Marius V's update11 Feb 2020, 12:07
Reviewer Update
Thank you very much, i do t underatand why i jad to write a nasty review to het this done. I do habe to say i am still waiting for the refund.
MV
Marius V's updateReviewer Update
12 Feb 2020, 11:37Once again, mtn proves how *********** you are. Telling me in the one reply, that the credit will be done. Which i have asked 100 times now already for.
The people on the email are most probably ignoring me.
Its been 3 weeks now, and i am still waiting for the refund.
The people on the email are most probably ignoring me.
Its been 3 weeks now, and i am still waiting for the refund.
MV
Marius V's update12 Feb 2020, 11:37
Reviewer Update
Once again, mtn proves how *********** you are. Telling me in the one reply, that the credit will be done. Which i have asked 100 times now already for.
The people on the email are most probably ignoring me.
Its been 3 weeks now, and i am still waiting for the refund.
The people on the email are most probably ignoring me.
Its been 3 weeks now, and i am still waiting for the refund.
MV
Marius V's updateReviewer Update
12 Feb 2020, 11:46I also think you should rethink yourself as a company, because if i look at all the reviews on hellopeter of MTN. Then i cant really find 1 good one.
I think that already tells me a lot. I wished i had a look on hellopeter before i started a contract with you.
I think that already tells me a lot. I wished i had a look on hellopeter before i started a contract with you.
MV
Marius V's update12 Feb 2020, 11:46
Reviewer Update
I also think you should rethink yourself as a company, because if i look at all the reviews on hellopeter of MTN. Then i cant really find 1 good one.
I think that already tells me a lot. I wished i had a look on hellopeter before i started a contract with you.
I think that already tells me a lot. I wished i had a look on hellopeter before i started a contract with you.