MTN for *****
<p>Mtn charged me R3941 ref A ********** for data i never used. myn laptop was in for repairs at Makro, and I was in the clinic,</p> <p>i would like then to refund me my money, the indian so called manager said he will look into it.</p> <p>Now I asked a black manager by the name of Gavin to assist, he said he would,</p> <p>but whenever i go to the walk in centre, his in a meeting this i find strange.,please help me, i have my receipt of paymnet because they wanted to take legal action aganst me and that money I had to borrow. i have makro document, showing during that time my laptop was with them. please what should i do</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line confirming the data billing for cell ***, the line has been billed extra for data usage due to the 1GB received free with the package has been used up and the Internet has been used further for usage.
The network cannot generated charges if the sim card is not connected to the device.
The billing department has validated the usage in 2014.Feedback has been sent to you on the 4 April 2014 to email address ***' this was for the invoice ***-02-2.
Kindly be advised that your invoices has been investigated.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
***-02-20 total used 2529.23MB
2529.23MB -2048( monthly allocation)= 481.23MB
481.23MB x R0.25 (out of bundle)
=R120.30( excl vat)
=R137.14 ( Inc vat)
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Please be advised that client is billed directly when smsing or dialling from the data sim.
Charges vs usage has been validated as correct.
No credits are due. client makes calls from
*** *** N *** 2014-06-25 2014-09-29 PH06110 HTC MTN SP
November 2014 invoice.
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2014-11-20 are valid and billed correctly, therefore no credit due. Total amount of data used : 7639.49mb.(7639.49MB - 1024MB(allocation) = 6615.49MB x 29c = R1918.49). All charges have been verified as correct according to Network
The network report has been sent to you to proof that the sim card has been used and connected, this was sent to you 19-2015 as per REQ:***.
Kindly be advised that your invoice dated (20 November 2014), has been investigated. You used a total of 7639.50MB for November.
Please find calculation below:
Invoice 2014-11-20 total data used: 7639.50MB
7639.50MB - 1024MB (monthly allocation)= 6615.50MB
6615.50MB X R0.25 (out of bundle rate (excl vat)
R 1,653.88 ( excl. vat)
R 1,885.42 ( Incl.vat)
Kindly note that you were charged R 1,783.35 (excl.vat) on your November invoice.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
No refund can be allocated.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line confirming the data billing for cell ***, the line has been billed extra for data usage due to the 1GB received free with the package has been used up and the Internet has been used further for usage.
The network cannot generated charges if the sim card is not connected to the device.
The billing department has validated the usage in 2014.Feedback has been sent to you on the 4 April 2014 to email address ***' this was for the invoice ***-02-2.
Kindly be advised that your invoices has been investigated.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
***-02-20 total used 2529.23MB
2529.23MB -2048( monthly allocation)= 481.23MB
481.23MB x R0.25 (out of bundle)
=R120.30( excl vat)
=R137.14 ( Inc vat)
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Please be advised that client is billed directly when smsing or dialling from the data sim.
Charges vs usage has been validated as correct.
No credits are due. client makes calls from
*** *** N *** 2014-06-25 2014-09-29 PH06110 HTC MTN SP
November 2014 invoice.
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2014-11-20 are valid and billed correctly, therefore no credit due. Total amount of data used : 7639.49mb.(7639.49MB - 1024MB(allocation) = 6615.49MB x 29c = R1918.49). All charges have been verified as correct according to Network
The network report has been sent to you to proof that the sim card has been used and connected, this was sent to you 19-2015 as per REQ:***.
Kindly be advised that your invoice dated (20 November 2014), has been investigated. You used a total of 7639.50MB for November.
Please find calculation below:
Invoice 2014-11-20 total data used: 7639.50MB
7639.50MB - 1024MB (monthly allocation)= 6615.50MB
6615.50MB X R0.25 (out of bundle rate (excl vat)
R 1,653.88 ( excl. vat)
R 1,885.42 ( Incl.vat)
Kindly note that you were charged R 1,783.35 (excl.vat) on your November invoice.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
No refund can be allocated.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,