1 reviews | Active since Jun 2015
<p>Dont expect a resolution to your problems from MTN if they respond to a complaint on Hellopeter! The statistics on Hellopeter are geared towards measuring if someone responds at all, not if they respond constructively. So what MTN does is make sure they generate some inane apology with a promise that someone will contact you, they then call you once and redirect you into the infinite loop of their obstructive customer service network until you eventually give up! they look good because they responded positively on Hellopeter but what no-one knows is that they had no intention of resolving your problem. MTN one - Hellopeter nil</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that matter have been escalated to our business end supervisory team to contact you urgently with regards to the credit due to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that matter have been escalated to our business end supervisory team to contact you urgently with regards to the credit due to be passed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
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