MTN Follow up on voice time minutes

Hello Jessica,

Thank you for the speedy follow up, I'm impressed by the service. I appreciate you recommending the MTN app to track usage, and I understand that my records may not be comprehensive. I value the patience and the assitance.

Kindly take care, I wish you well.

Carlo.

MTN South Africa 's reply:

16 Jul 2019, 09:26

Good day Carlo

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our telephonic conversation, the minute usage on your number from the 27-06-2019 to 15-07-2019 adds up to 350 minutes. You can confirm the usage when you receive the itemized billing for July.

Warm Regards Jessica John MTN Complaints Management Team Lost 50 minutes voice time

Carlo M | 15 Jul 2019, 13:51

Hellopeter, I hope you're well? I have a 350 minute contact, I keep track of usage with an offline app. Suddenly at 300 minutes of usage today I no longer have a voice bundle. The operators says I need to recharge and lodge an objection with itemized billing next month as reports are a month behind. I've lost 50 minutes of voice calls... This feels hurtful and I find it unfair. Please do something to help ? I'd appreciate understanding how to resolve this. Attached are my records. I wish you well, kindly take care, and I look forward to a response. Yours Truly, Carlo M.