MTN Focused on customer service?!?!

I am a fixed LTE contract client. For the past week my internet has been very bad. Where it is suppose to be between 60 to 80 Mbps upload and download I get 1.6 download and 0.07 upload!!!!

It’s just simply unacceptable. I am working from home and I’m currently loosing money as I cannot do my job like I need to.

How will you compensate me for this??? A week in a month is for the quarter of the month I basically had this problem and unable to do my own work.

Calling the call centers, they are not able to help. How is it possible that there is ABSOLUTELY NOBODY in the whole MNT network of employees that can give me answers! (Especially on the weekend!!!) I was basically told to be patient and wait till Monday to call again to speak to someone else in the coverage department that can MAYBE assist.

However, I did speak to the coverage department yesterday and was told the tower that was offline has been fixed and it up and running again as per the system the gentleman was looking at there at MTN. BUT ALAS still no internet STILL!

REALLY?!?! Is this your idea of valued customer service????????