JT
Jp T
1 reviews | Active since Sept 2019
09 Sept 2019, 10:36
MTN Fleurdal BAD Service
I did a number port for a new contract at MTN Fleurdal and they made a mistake with the number that I requested. After 15 days I am still waiting for them to rectify the problem. I must phone them every day to follow up with the promise they will phone me back and that also does not happen most of the time. They just make empty promises to me. I phoned the call centre and according to them there is nothing they can do for me I must speak to the store manager. I did speak to the store manager more than once and the problem is not solved. WORST SERVICE
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MTN South Africa's replyOfficial
10 Sept 2019, 11:00Good day Tp Troost, Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We have escalated the complaint to the Store Manager for further intervention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Thank you Warm regards,Zamokuhle Ngubane
MTN South Africa's reply10 Sept 2019, 11:00
Official
Good day Tp Troost, Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We have escalated the complaint to the Store Manager for further intervention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Thank you Warm regards,Zamokuhle Ngubane