EM
EDWARD M
1 reviews | Active since Mar 2015
03 Mar 2015, 22:28
MTN - FLEECING CUSTOMERS
I went into the Canal walk store to take out top up data contract, - I.E. when my allotted 2 gigs is used up it cuts out until I buy data again.- THIS WAS clearly communicated to the sales assistant. - Somehow MTN makes it the customers responsibility to ensure that the top u p contract is in place.- I.E. I was not informed that I had to phone in to ensure this takes place - IN THE END I WAS BILLED AN EXTRA R1500 - for data outside of the contract.- <br> SURELY there systems are linked - WHY is it the customers responsibility to activate the request made -- WHAT happened to customer service - MY LAST CONTRACT WITH MTN - I will also cancel all my work contracts when it expires as well as spread the word about this fleecing **** of MTN to all who lends an ear.<br> <br> WELL DONE MTN - your loss so much bigger than the R1500 you gained.
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MTN South Africa's replyOfficial
09 Mar 2015, 13:22Hello eddiem7,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 13:22
Official
Hello eddiem7,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,