EO
Emmanuel O
1 reviews | Active since Jan 2011
31 Dec 2018, 15:34
MTN fleecing a contract customer...
MTN South Africa has been fleecing me for the past months. While I had made contact to resolve this before now, I have been fleeced again yesterday, Sunday 30 December 2018. Apart from about 4GB of my mobile data disappearing while I had not been involved in heavy-data browsing or download, my usage limit of R1787.62 was depleted on the same day. Their **************** has been so nauseating. While my contract is expiring in January 2019 and I normally would have renewed this, I choose not to until this issue if resolved. I have been a contract customer who has never owed them a dime for ten years. Why fleecing people?
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Replies (3)
MTN South Africa's replyOfficial
04 Jan 2019, 09:01Good day Emmanuel
Thank you raising your concerns with MTN.
I have logged a ticket with the engineers to check the data usage and billing for the 30th of December 2018.
Please allow time for investigation.
This is the reference number: SMC/***, to follow up on your own you may contact 135.
I will keep you posted.
Complaints Management Team
Thank you raising your concerns with MTN.
I have logged a ticket with the engineers to check the data usage and billing for the 30th of December 2018.
Please allow time for investigation.
This is the reference number: SMC/***, to follow up on your own you may contact 135.
I will keep you posted.
Complaints Management Team
Best regards,
MTN South Africa's reply04 Jan 2019, 09:01
Official
Good day Emmanuel
Thank you raising your concerns with MTN.
I have logged a ticket with the engineers to check the data usage and billing for the 30th of December 2018.
Please allow time for investigation.
This is the reference number: SMC/***, to follow up on your own you may contact 135.
I will keep you posted.
Complaints Management Team
Thank you raising your concerns with MTN.
I have logged a ticket with the engineers to check the data usage and billing for the 30th of December 2018.
Please allow time for investigation.
This is the reference number: SMC/***, to follow up on your own you may contact 135.
I will keep you posted.
Complaints Management Team
Best regards,
EO
Emmanuel O's updateReviewer Update
04 Jan 2019, 09:12Is it possible to send me the email of a contact person to which I came forward evidences of the discrepancy on my account as well?
EO
Emmanuel O's update04 Jan 2019, 09:12
Reviewer Update
Is it possible to send me the email of a contact person to which I came forward evidences of the discrepancy on my account as well?
EO
Emmanuel O's updateReviewer Update
23 Jan 2019, 16:28MTN South Africa has fleeced me again! 4GB of data has suddenly disappeared off my mobile number now again today. This is data I couldn’t have used. When will all these stop? When will effective customer services be what drives MTN to do business in South Africa?
EO
Emmanuel O's update23 Jan 2019, 16:28
Reviewer Update
MTN South Africa has fleeced me again! 4GB of data has suddenly disappeared off my mobile number now again today. This is data I couldn’t have used. When will all these stop? When will effective customer services be what drives MTN to do business in South Africa?