MTN FLAMWOOD ***********

The first of January 2015 I was eligible to upgrade my contract, I opted for the newly released SONY EXPERIA z3. Because of the price of the phone I took out insurance. The person helping me was new there and struggled through the process. All I can say is, he had zero training and experience the manager who was on duty didn't seem to care. Needless to say the phone got damaged and I contacted the branch to put in an Insurance claim. The person never send in the insurance papers to MTN. He had filled them but neglected to send them through. NO ONE AT MTN FLAMWOOD will take responsibility for their negligence. I phoned the area manager without getting any feed back.<br> <br> SO PLEASE IF YOU WANT TO TAKE OUT AN NEW CONTRACT DO NOT GO TO MTN FLAMWOOD! The fact that they had a strike for so long and pulled out as a main sponsor of MTN Quebecka is all red flags to me. <br> <br> The frustration for not getting any assistance can not be explained on any website.<br> <br> A very disappointed customer.