MTN!!! FIX MY ACCOUNT, YOU HAVE RUINED MY CREDIT RECORD ALLOWING *****

URGENT: Ongoing Account Error & Credit Bureau Impact – Immediate Resolution Required

I am writing this with extreme frustration after months of unsuccessful attempts to resolve a serious error on my MTN account. Despite countless calls, escalations, case numbers, and even in-person visits to branches, MTN has still failed to correct this issue.

This ongoing failure has now negatively impacted my credit record — an issue I expect MTN to rectify with the credit bureau immediately.

Allow me to restate the facts clearly (for what feels like the 100th time):

In December 2023, I took out a contract with MTN for a Samsung A34 (Tel: ***) at R285.92 per month.

In April 2024, I took out a second contract for a Samsung A54 (Tel: ***) at R464.34 per month.

Both of the above are legitimate contracts in my name.

THE ISSUE In April 2025, MTN wrongfully added a third contract (Tel: ***, Samsung DELUXE Plan S25 Plus Ryzon at R912.17) to my account. I did not authorise, request, or sign for this contract!!! I HAVE SUBMITTED AN AFFIDAVIT, GONE INTO A BRANCH AGAIN AND NO ONE CAN HELP??

I have been told repeatedly by consultants that this incorrect contract has been “removed from my profile” — yet it continues to appear on my account and billing. This contradiction is unacceptable and clearly shows that MTN has not fixed the root of the problem.

THE CONSEQUENCES

In June 2025, I was advised not to make payment until the matter was resolved. In July 2025, MTN attempted to debit over R4,000 from my account — causing unnecessary bank charges. I then made a double payment of R1,740.00 on 1 July 2025 to avoid further complications directly at the MTN branch.

On 1 August 2025, I made another payment of R862.80, which MTN has failed to allocate to my account despite my sending proof of payment multiple times!!! AGAIN, I HAVE ATTACHED THE PROOF OF PAYMENT FOR MY ACCOUNT ONLY! I HAVE A CONTRACT ENDING AT THE END OF NOVEMBER BUT DUE TO MTNS' INCOMPETENCE, I CANNOT CANCEL!

This has now caused my account to reflect incorrectly and has unfairly damaged my GOOD CREDIT STANDING, despite the fact that I have never missed a single instalment in over six years.

WHAT MUST HAPPEN IMMEDIATELY:

Remove the unauthorized Samsung DELUXE Plan S25 Plus Ryzon ***) from my account permanently.

Correct and reconcile my account to reflect the actual payments I have made.

Restore my good credit standing and immediately notify the credit bureau of MTN’s error and correction.

I have changed my payment method to cash purely to avoid further billing chaos caused by MTN.

This situation has been ongoing for months and has caused financial, personal, and credit-related stress. I demand an urgent and permanent resolution. Please escalate this to the highest level of management and provide me with a written confirmation of the corrective actions being taken. I have reported this to the ombudsman!

Reference number: d55b0ed8-e236-40ad-a8e3-8fdf6eb80b92

Amanda Lee Green ID: *** Tel: ***