JW
Jaco W

1 reviews | Active since May 2016

30 May 2016, 17:42

MTN First your clients last

<p>Without going into detail I have never come across a company that acts In such bad faith as with MTN. It is all about them first and their paying clients last. One would have thought with their big fine and the fact that they lost their Nr1 spot to Vodacom that client retention would be important to them. Well wrong I was I now canceled my upgrade and wish the next 3 months over to get away from this no care MTN first,second,third etc attitude. You will not miss me but hopefully thousands will see the MTN I saw in this last few weeks. Vodacom see you soon.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 13:11
Official

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our telephone conversation the matter upgrade matter has been resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,